Software, automation and technical operations
Examples of my work.
These projects show how I work across software and technical operations: investigating problems, connecting systems, improving data and building repeatable workflows. Each write-up explains my role and what changed.
Your first job can be a single spreadsheet, report or digital task. The software work here shows what I can bring when you need more.
Explore everyday task support
Payroll data reconciliation
Workforce services
A large-scale payroll reconciliation project that uncovered undocumented record revisions, repaired high-confidence mismatches, and tested the reliability of data across several payroll models.
Root-cause analysis, reconciliation and safe remediation
Contact data migration and synchronisation
Customer operations
A migration and ongoing integration that transformed 40,000 to 50,000 employment-based CRM records into deduplicated person-level contacts for a multichannel customer-service platform.
Entity resolution, deduplication and ongoing synchronisation
Cross-system issue resolution
Service operations
A series of investigations that followed operational queries across business systems, established the source of truth, and turned individual incidents into lasting software and integration fixes.
Diagnosis across CRM, application data, integrations and code
Catalogue image-enhancement workflow
E-commerce operations
An AI-assisted processing pipeline that enhanced more than 60,000 automotive product images and supported new catalogue imagery through an API.
Batch processing and repeatable work
Worker mobile app
Workforce services
A published React Native app for iOS and Android, delivering payslip access, notifications, onboarding, and worker support from one shared codebase.
Information access and support workflows
Missed-call follow-up automation
Customer service
An event-driven integration that matched missed callers to known customer records, sent a personalised invitation to continue by text or WhatsApp, and tracked whether the experiment worked.
Caller matching, event-triggered messaging and measurable experimentation
Construction delivery platform
Logistics
An end-to-end construction-materials delivery platform with role-specific experiences, live order state, trade pricing, and automated driver matching.
Orders, roles and shared information
Legal-practice workspace
Professional services
A responsive legal-practice workspace connecting matters, client communication, files, tasks, time recording, invoicing, and compliance.
Records, tasks and connected systems